Contact TheDuluthForge.com: editorial inquiries, corrections and official support directions • Updated April 28, 2026
Contact Information
Contact TheDuluthForge.com
Need website help, a content correction or official Duluth Forge product support? Start here.
TheDuluthForge.com is an independent shopping guide for Duluth Forge fireplaces, gas logs, fireplace inserts, parts, accessories and manuals. Use this page to contact our editorial team or find the official Factory Buys Direct support details for Duluth Forge product, warranty and customer service questions.
Choose the Right Contact
To avoid delays, please use the correct contact path. Our website team can help with content updates and website questions. Official product support should go to Factory Buys Direct.
Contact TheDuluthForge.com Editorial Team
Use this contact for website questions, correction requests, outdated information, broken links, editorial updates, affiliate disclosure questions or general inquiries about TheDuluthForge.com.
- Email [email protected]
- Best for Website corrections, content updates, broken links, editorial questions
- Not for Warranty claims, official product support, installation approval, Amazon order issues
Official Duluth Forge / Factory Buys Direct Support
Factory Buys Direct is the official support contact for Duluth Forge product questions, customer service, warranty issues, replacement part confirmation and manufacturer-related support.
- Phone 1-855-607-6557
- Email [email protected]
- Address 2701 Industrial Drive
Bowling Green, Kentucky 42101
United States - Opening Hours Monday to Friday: 7:30 AM – 4:30 PM Central Time
What to Include in Your Message
The more specific your message is, the easier it is to route it correctly. For product support, include your exact model number whenever possible.
For website corrections
Send the page URL, the incorrect or outdated detail, and the corrected information if available. This helps the editorial team review and update the page faster.
- Page URL
- Broken link or outdated detail
- Suggested correction
- Source or reference if available
For product support
Contact Factory Buys Direct directly for official Duluth Forge support. Include the appliance model number, purchase details, photos of labels if relevant, and a clear description of the issue.
- Exact model number
- Purchase date or seller
- Part number if known
- Photos of rating plate or label
For Amazon order issues
If your question is about payment, shipping, returns, delivery status or seller handling, use Amazon customer service or the order page inside your Amazon account.
- Order number
- Seller shown on Amazon
- Return or delivery issue
- Product variant purchased
What We Can and Cannot Help With
TheDuluthForge.com is a shopping and research resource. We do not sell products directly and we do not provide official manufacturer support.
We can help with
- Website corrections and content update requests.
- Broken internal links or outdated page information.
- Questions about our editorial approach or affiliate disclosure.
- Suggestions for Duluth Forge manuals, parts or product pages to add.
We cannot help with
- Official Duluth Forge warranty claims.
- Factory replacement part approval.
- Gas appliance installation or troubleshooting.
- Amazon payment, delivery, return or order problems.
Contact FAQ
Who should I contact for official Duluth Forge support?
Contact Factory Buys Direct directly. Their official support phone is 1-855-607-6557 and their support email is [email protected].
How do I contact TheDuluthForge.com?
For website questions, corrections, broken links or editorial inquiries, email [email protected].
Is TheDuluthForge.com the official Duluth Forge website?
No. TheDuluthForge.com is an independent shopping guide and product catalog. It is not affiliated with, endorsed by, or operated by Duluth Forge or Factory Buys Direct.
Can TheDuluthForge.com help with warranty claims?
No. Warranty claims, official replacement part approval and manufacturer support questions should be sent to Factory Buys Direct.
Can you help with Amazon orders?
No. If your question is about an Amazon order, return, delivery, payment or seller issue, use Amazon customer service or your Amazon order page.
Can you confirm whether a part fits my fireplace?
We can provide general shopping guidance on the website, but official compatibility confirmation should come from the manufacturer, seller, manual or qualified professional. Duluth Forge parts and accessories are often model-specific.